Privacy Notice

How we use your information

This privacy notice tells you what to expect when flick learning limited collects personal information.

It applies to information we collect about:

visitors to our websites
complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry
people who use our services, e.g. who subscribe to our newsletter or request a publication from us
job applicants and our current and former employees

Visitors to our websites

When someone visits www.flicklearning.com we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by flick learning limited

We and our service providers use cookies and other technologies (such as web beacons) for various reasons. For example, we use cookies and other technologies to make it easy to access our services by remembering you when you return, to provide and analyse our services, to learn more about our users and their likely interests, and to deliver and tailor marketing or advertising. We want you to be informed about our use of these technologies, so this notice explains the types of technologies we use, what they do and your choices regarding their use.

1. What are cookies?

Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service personalisation.

2. Why does flick learning limited use cookies?

We and our service providers may use the following types of cookies:

Essential cookies: These cookies are strictly necessary to provide our website or online service. For example, we or our service providers may use these cookies to authenticate and identify our members when they use our websites and applications, so we can provide our service to them. They also help us to enforce our Terms of Use, prevent fraud, and maintain the security of our service.

Performance and functionality cookies: These cookies are not essential but may be used to help us to personalise and enhance your online experience with flick learning limited. For example, they could be used to: help us remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during sign up), collect information (such as popular pages, conversion rates, learning patterns, click-through and other information) about our visitors' use of the flick learning limited service so that we can enhance and personalise our website and service and conduct market research. Deletion of these types of cookies will result in limited functionality of our service.

We use other technologies that are similar to cookies, such as browser storage and plugins. Like cookies, some of these technologies may store small amounts of data on your device. We may use these and various other technologies for similar purposes as cookies, such as to enforce our terms, prevent fraud, and analyse the use of our service. There are a number of ways to exercise choice regarding these technologies. For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area; see your browser’s help function or support area to learn more.

Use of Google Analytics by flick learning limited

We use Google Analytics to help us to understand how you make use of our content and work out how we can make things better. These cookies follow your progress through our website, collecting anonymous data on where you have come from, which pages you visit, and how long you spend on the site. This data is then stored by Google in order to create reports. These cookies do not store your personal data.

The information generated by the cookie about your use of the website, including your IP address, may be transmitted to and stored by Google on servers in the United States. Google may use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Google Analytics Cookies:

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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

The Google website contains further information about Analytics and a copy of Google's privacy policy pages.

Use of Moodle Cookies by flick learning limited

LMS MOODLEID1_: MOODLEID1_ allows Totara to remember your username between sessions. This is a user selected option and can be removed at any point.

MoodleSession: MoodleSession must be allowed for Totara to work and is only used when you are logged in to the site or your browser is open. It remembers your username and associated permissions as you navigate through the site. As soon as you log out or close your browser, the MoodleSession cookie will be removed.

E-newsletter

We use a third-party provider, Mailchimp, to deliver our periodic marketing communications. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see Mailchimp's privacy notice.

People who email us

Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

People who make a complaint to us

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

People who use flick learning limited services

flick learning limited offers various services to the public. We use a third party to deal with some publication requests, but they are only allowed to use the information to send out the publications.We have to hold the details of the people who have requested the service in order to provide it.

However, we only use these details to provide the service the person has requested and for other closely related purposes.

For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

Personal information will be stored only for as long as needed to fulfil business and legal obligations associated with training. After these purposes are met, it will then be archived or purged from the Learning Management System and any other 3rd Party systems.